Refund Policy

Last Updated: February 8, 2025

Overview

Subz operates on a pay-as-you-go credit system. Credits are used to process videos for subtitle generation. This policy outlines our approach to refunds and credit usage.

Credit System

• Credits are the primary currency for using Subz services
• Credits are deducted only when you process a video
• Unused credits remain in your account until used
• Credit costs are clearly displayed before processing

No Refund Policy

• All credit purchases through LemonSqueezy are final and non-refundable
• There are no commitments or subscriptions
• You only pay for credits you choose to purchase
• Unused credits cannot be converted back to money

Exceptions

We may consider refunds only in these rare cases:

• Technical failure preventing credit usage
• Duplicate charges due to LemonSqueezy payment processing errors
• Legal requirements in your jurisdiction

Failed Transactions

• If video processing fails due to our system error, credits will be returned to your account
• If processing fails due to user error (invalid file, etc.), credits are considered used

Credit Expiration

• Credits do not expire
• Credits cannot be transferred between accounts
• Credits have no cash value and cannot be exchanged for money

Usage Transparency

• Credit costs are clearly displayed before processing
• You can view your credit balance at any time
• Transaction history is available in your dashboard

Contact

For questions about credits or this policy, contact us at [email protected]

This policy is part of our Terms of Service. By using Subz, you agree to these refund terms.